Here is a quick breakdown of our accompaniment options:

Stereo track – An Accompaniment CD or MP3 with instruments only, no vocals. Think of it like a karaoke track for your choir.

Split-track – An Accompaniment CD or MP3 where the instruments play through one channel and the choir vocals play through the other. This allows you or your audio engineer to turn the vocals up or down as needed to support your choir. The recorded solos and narration aren’t part of the track, unless otherwise noted.

Part-dominant tracks – This type of CD or MP3 features separate recordings of each voice part (usually SATB) in which the featured part is significantly louder in the mix than the other parts. For example, an Alto Rehearsal Track would play the alto part at full volume, along with the soprano, tenor, and bass vocals, and the accompanying instruments at a much lower volume. This product is meant to be used for rehearsal purposes to support your choir members in learning their part.

Rehearsal tracks – Another term for “Part Dominant” products, rehearsal tracks usually only include one voice part as opposed to all of them.

Listening or Performance tracks – A CD or MP3 that contains both vocals and instrumentation. Think of this product as a demo of the piece. Audio samples that are available on our website and YouTube page feature these tracks.

P/A or PAS CD – P/A stands for “Performance/Accompaniment” while PAS stands for "Performance/Accompaniment/Split.” The P/A recording is a demonstration recording and a stereo accompaniment recording. The PAS recording includes both of those along with the Split-track accompaniment.

Orchestration – Sheet music (in either physical or digital formats) that includes both the conductor's score and instrumental parts for works that have the option to be accompanied by a live orchestra.

Our accompaniment CDs have track points within each song. These tracks are marked in the music and are at places where you’d likely start and stop in practice. To have smooth playback without skipping between tracks, you’ll need to make sure that your computer’s audio player is set for gapless playback mode. (You can find information online about how to change those settings for your particular computer/player.) If you are still hearing skipping after changing your playback settings and have checked the CD in a different CD player, please contact service@lorenz.com for a replacement CD.

Yes! Each part is $25. Scores are $50. To place your order for the digital items, please email service@lorenz.com with the following:

- Title and composer of the work

- Product code number of the orchestration

- The instrument(s) you would like to order

- The name and billing address for the order

Most custom orders are created within 48 business hours of being placed. Once you’ve paid the invoice (you’ll be emailed a link with payment option) we’ll email the parts within one business day.

We do not offer custom parts orders for orchestrations of individual anthems/octavos. Custom orchestrations are not returnable.

If you do not have a CD player on hand to use, you can access the contents of the CD via computer. Go to the “files” section of your computer, click on the CD name and it will play the contents as needed.

If your computer does not have a disc reader available, you can purchase an external CD drive online that connects to a USB port. They are for sale on most retailer websites such as Amazon, Best Buy, Office Depot, Walmart, etc.

Unfortunately, Adobe stopped supporting Flash in 2020. While the software can still be played within Flash-enabled software and web browsers, a lot of systems don’t support Flash anymore. For browser instructions, support, and more specific information related to your system, please get in touch with your hardware’s manufacturer.

While we have stopped selling and developing products based on Flash, we do still have interactive software options available that are based on other platform technologies.

If you are hearing vocals in your accompaniment tracks, this is most likely because you’ve purchased the Split-Track Accompaniment. With this type of accompaniment, both the vocal parts and instrumental tracks are together, but are routed to two separate channels. To achieve the best results, have your audio engineer adjust the volume on each track or unplug the speaker on your system that is playing the vocal parts, depending on the needs of the choir.

Tracking information is usually available 3 to 5 business days after placing your order. Please send an email to service@lorenz.com with your order confirmation number and “Tracking Information” after the appropriate amount of time has passed so we can provide a shipping update.

Standard Shipping

Shipping and handling charges are based on your order total for physical items before any discounts and taxes are applied. These charges (see below) will be displayed during checkout before you submit your order. Delivery for standard shipping usually takes 3-4 days, not including processing times.

Expedited Shipping

To place a Next Day or other Rush order, please call our distributor, GIA Publications, at 800-444-1144 9:30 AM–6:00 PM Eastern, Monday–Friday before placing your order to determine what options may be available. Additional fees apply.

International Shipping

To place an order that ships outside the United States or Canada, you will need to contact our distributor. Their email is custserv@giamusic.com.

To cancel orders containing a physical item, please call our distributor, GIA Publications, at 800-444-1144 within an hour of placing the order. If your order is placed outside regular busines hours, call as early as possible the following business day. To cancel an order that that is for digital items only, please email service@lorenz.com within 24 hours of placing it. Depending on current order-processing times, we cannot guarantee that orders can be cancelled after they have been placed.

Yes! We have a 60-day return policy, which begins the day your order is delivered. You can ship returned items to the following address:

GIA Publications, Inc.

7404 S. Mason Ave.

Chicago, IL 60638

Attn: Returns

Please include your order’s packing list with your shipment and ensure returned items are in brand new condition. Refunds will be processed within 5–10 business days after the items have been received. Digital products are non-refundable.

You can access digital downloads immediately following your purchase. Once you are signed in, hover over “Account” at the top-left of your screen and then select “My Downloads” from the drop-down menu.

Only ten downloads are viewable at a time on the My Downloads pages. Use the “Sort by” filter at the top-right to sort by “Purchase Date” to get your newest downloads to appear on the first “My Downloads” page. (You can also move between pages at the bottom-right of the “My Downloads” page.)

Check out this screen grab video for a demonstration on accessing your downloaded files!

We have a minimum quantity in place to ensure our hardworking composers receive the royalties they deserve, but understand there are many reasons for needing fewer copies. In those cases, quantities can be manually edited before an order is placed.

Please email service@lorenz.com with the title, composer, and item number of the piece you intend to purchase, the quantity you wish to purchase, and the reason you need fewer than the minimum.

Please use our online form to notify us of your organization’s tax-exempt status. You will need to submit your church or school’s name, email address, and attach the tax exemption documentation here: https://www.lorenz.com/resources/tax-exemption

Requests are processed manually, usually within 24 business hours. Once we have completed that processing, you will receive an email confirming your tax-exempt status and your online account will reflect the tax-exempt status.

Please keep in mind, you only need to submit your organization’s tax form once. It is not required to send it with each individual purchase as we will keep your organization’s tax exemption status on file.

If you need to change your subscription's payment method, please let us know by emailing service@lorenz.com. Be sure to include the email address associated with your account.

We will then cancel your current subscriptions so that you can renew using a new card. This process will not delete any accumulated credits or previously downloaded music. 

Thank you for joining the Lorenz Choral Club! Once you've paid for membership, you will recieve an email that includes your one-time voucher code of $39.95, as well as some other pertinent information, about 24 hours after registration. If you need your code sooner than that, please email service@lorenz.com.

If a piece includes a free download, you can access it by visiting the piece’s webpage and clicking the “Click for Free Downloads” button (see screenshot below). Select the files you wish to download (some pieces have multiple!) then click “Download.” If you still cannot access the file or it downloads incorrectly, please email service@lorenz.com with the title, composer, and item number, and we will email you the music as soon as possible!

While download credits that are distributed with subscriptions to Lorenz Online or Activate OnDemand cannot be used to buy choral anthems or keyboard collections, they can be used on pieces with each subscription's catalog!

If you are a Lorenz Online subscriber, you can use your download credits to purchase any piece within this catalog.

If you are an Activate OnDemand subscriber, you can use your download credits to purchase any piece within this catalog.

These catalogs can also be found under the "Subscriptions" tab on our website.

GIA Publications is our distribution partners. They have dedicated representatives for Lorenz customers who can help you in ordering or answer general questions about products you may have.

If you would like to place an order over the phone or have questions about products you'd like to purchase, you can reach out to them at 800-444-1144.

If you have questions about our website, your online account, or need tracking information, please email us directly at service@lorenz.com.

Please see our Permissions and Licensing page for more information.

This process is detailed on our Submit Your Music page.